Delivery Information

Last Updated: 22 October 2026

1. Delivery at Big Brothers Pizza

Big Brothers Pizza offers delivery and pickup options to help you enjoy your favourite pizzas and other menu items.

Delivery availability depends on your location, store operations and the options displayed when you place your order.

2. Delivery Areas

Our listed service areas include:

• Werribee
• Werribee South
• Hoppers Crossing
• Wyndham Vale
• Point Cook
• Tarneit
• Truganina

Availability may vary by street address. Please enter your delivery address during checkout to confirm whether delivery is available to your location.

3. Placing an Order

To place an order:

1. Browse our online menu.
2. Select your preferred items and any available customisations.
3. Choose delivery or pickup, where available.
4. Enter the required contact and address details.
5. Review your order, applicable charges and total amount before completing payment.

Please check your order details carefully before submitting your purchase.

4. Delivery Times

Delivery times may vary depending on order volume, distance, weather, traffic and store operating conditions.

Any estimated delivery time provided during ordering is an estimate and is not a guarantee.

During busy periods, delivery may take longer than expected. If you need an update on your order, please contact the store.

5. Delivery Charges

Any applicable delivery fee will be displayed during the ordering or checkout process before you complete your purchase.

Delivery fees and availability may vary depending on your delivery address and order conditions.

6. Receiving Your Order

Please provide an accurate delivery address, a valid contact number and any useful delivery instructions when placing your order.

Where possible, ensure someone is available to receive the delivery. If the delivery driver cannot reach you or access the delivery location, this may cause delays.

Please contact the store promptly if you believe your order has been delivered to the wrong address or has not arrived.

7. Pickup Orders

If pickup is available, please follow the collection instructions provided when placing your order.

Allow the store’s advised preparation time and contact us if you need assistance with your collection.

8. Problems With Your Delivery

If your order is delayed, missing, incorrect or arrives in an unsatisfactory condition, please contact us as soon as possible.

Please provide your order number and a brief description of the issue so we can investigate and help resolve it.

Your rights under applicable Australian Consumer Law are not affected by this policy.

9. Contact Us

Big Brothers Pizza
34B Synnot Street, Werribee VIC 3030, Australia

Phone: +61 3 9742 2700
Email: bigbrotherspizza00@gmail.com

Thank you for choosing Big Brothers Pizza. We appreciate your support and look forward to serving you.