Privacy Policy

Last Updated: 22 October 2026

1. Introduction

Big Brothers Pizza respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

2. Information We Collect

Depending on how you use our website, we may collect:

• Personal information such as your name, email address, phone number and delivery address.
• Order details, including products purchased, order preferences and delivery instructions.
• Payment-related information required to process transactions through our payment providers.
• Technical information such as your IP address, browser type, device information and website usage data.
• Information you submit through contact forms, customer feedback or newsletter subscriptions.

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders.
• Arrange delivery or pickup.
• Contact you regarding orders, enquiries or customer support.
• Process payments and help prevent fraudulent transactions.
• Improve our website, products and customer experience.
• Send promotional emails and special offers where permitted by law and subject to your preferences.
• Meet our legal and regulatory obligations.

4. Payment Security

Payments made through our website may be processed by third-party payment providers. Your payment information is handled in accordance with the relevant provider’s privacy and security practices.

We do not intend to store complete payment card details on our website unless explicitly required and appropriately secured.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart sessions and understand website usage.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, including payment processors, website hosting providers, delivery personnel and technical support providers.

We may also disclose information where required or authorised by law.

We do not sell your personal information as a standalone customer database.

7. Data Security and Retention

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure.

Information is retained only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, accounting and recordkeeping requirements.

No online system can guarantee absolute security.

8. Your Privacy Rights

Depending on applicable law, you may have rights to request access to, or correction of, personal information we hold about you.

You may also unsubscribe from marketing communications using the unsubscribe option provided in the email.

9. Third-Party Websites

Our website may contain links to third-party websites or payment services. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Business: Big Brothers Pizza
Address: 34B Synnot Street, Werribee VIC 3030, Australia
Email: bigbrotherspizza00@gmail.com
Phone: +61 3 9742 2700